Privacy Policy

Fabulous Flights is committed to protecting and respecting your privacy.

This Policy explains how we collect, use, and share your personal information. Please read this Policy carefully. By using our Website, you agree to our collection, use, and sharing of your personal information as described in this Policy.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to david@fabulousflights.co.uk or by post to Fabulous Flights, DGH Brands Ltd., 3 Miners Close, Ashburton, Devon, TQ13 7FE.

Who are we?

Fabulous Flights is a trading name of DGH Brands Ltd, a company limited by guarantee (number 10058102). The registered address is 3 Miners Close, Ashburton, Devon, TQ13 7FE.

How do we collect information from you?

We collect information about you when you use our website to register to receive our flight alerts or when you use our Flight Finder service.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone number, IP address and information regarding what pages are accessed and when. If you purchase our Flight Finder service your credit/debit card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • send you information, for example email flight alerts, which you have requested
  • provide you with support or other services you request, for example the Flight Finder service or to answer questions you ask us
  • carry out our obligations arising from any contracts entered into by you and us
  • process entries into a competition
  • seek your views or comments about the services we provide
  • analyse how you interact with our website to maintain and improve our website and to diagnose any problems with it
  • notify you of changes to our services.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and send you emails). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes. We will not release your information to third parties outside Fabulous Flights for them to use for any of their own marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online order pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. We will take steps with the aim of ensuring that your privacy rights continue to be protected.

We will not contact you for marketing purposes by email or text message unless you have given your prior consent. We will not contact you for marketing purposes by post or phone. You can change your marketing preferences at any time by contacting us by email at david@fabulousflights.co.uk

How you can access and update your information

The accuracy of your information is important to us and you have the right to ask for a copy of the information we hold about you. If you would like a copy of the information we hold about you, or if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at david@fabulousflights.co.uk or write to us at DGH Brands Ltd., 3 Miners Close, Ashburton, Devon, TQ13 7FE.

We will retain your personal information until the later of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) your account with Fabulous Flights is terminated. We may retain your information for longer periods to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or we reasonably believe that retaining the information is necessary to protect our legal rights or legitimate business interests.

You may request we terminate your account by writing to us at david@fabulousflights.co.uk. Even if you terminate your account, keep in mind that deletion of your personal information by our third-party providers may not be immediate and that deleted personal information may persist in backup copies for a reasonable period of time and as required by applicable laws and regulations.

Security precautions we take to protect your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 bit encryption on SSL. When you are on a secure page a lock icon will appear, for example in the website address bar on Google Chrome.

Non-sensitive details (for example your email address) are transmitted normally over the Internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. When we receive your information we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and/or credit risk.

Use of cookies

Like many other websites, the Fabulous Flights website uses cookies. Cookies are small pieces of information sent to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser security preferences. Turning cookies off may result in a loss of functionality when using our website.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html .

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Use of web beacons

Emails we send may contain a bit of code known as a “web beacon.” This code allows us to understand the time and date you open an email and when you use a link within the email to visit a website. If you wish to disable our web beacons, you should do so by turning images “off” in your email client (e.g., Outlook, Gmail). Please see your email client help pages for more information.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Some content or applications on the Fabulous Flights website may be provided by third parties, including analytics companies and advertising providers. We may also from time to time include social media features, such as the Facebook “Like” button, and other widgets or interactive mini-programs provided by third parties. These third parties may use cookies or other tracking technologies to collect information about you when you use our website. We do not control these third parties’ tracking technologies on our website or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Children’s privacy

Our website and services are not intended for use by children. We do not knowingly collect personal information from children under the age of 18 years. If we become aware that a child under 18 has provided us with personal information, we take steps to promptly delete such personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). For example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Unsubscribe instructions

If you no longer wish to receive marketing and promotional emails Fabulous Flights, please click the unsubscribe link included in the footer of all of our emails.

Effective date

This Privacy Policy is effective from 5th June 2019.